Q: I am new, what does this app look like?

<ol> <li>Discover majelanX: majelanX is an audio content platform based on Artificial Intelligence (AI) aiming to simplify the creation, orchestration, and distribution of intelligent audio content. Faced with information overload and a lack of time, our platform allows users to listen to what they do not have time to read (while commuting, driving, or exercising). This new mX Automotive app is dedicated to you and is constantly improving. New features will be released in the coming days / weeks. Please check for updates regularly to enjoy the full experience! *You also have the option to request new features.</li> <li>How to access the app:</li> </ol> On the login page, click "Continue as guest". ![](https://storage.crisp.chat/users/helpdesk/website/-/d/d/3/a/dd3a8ce1e21c2000/whatsapp-image-2026-10-12-at-6_1ef0c2q.jpeg =316xauto)Once logged in, you will have access to four tabs: 3.1 My mX: This tab corresponds to the user's personalized home screen. It is designed to offer an immediate and tailor-made listening experience. Here are its key elements: <ul> <li>The main concept: The header clearly indicates that it is a "A selection of content tailored to your listening habits" It is therefore a 100% personalized feed.</li> <li>The global action button: A large central button "Launch mX" allows you to start continuous playback of this custom selection, without having to choose tracks one by one.</li> <li>The audio news feed: Below, the user finds the detailed list of recommendat</li> </ul>

Q: The app does not open. What should I do?

Are you encountering a problem at the moment of connection? The app crashes or does not work? Follow these steps to force close the app. On Android: <ul> <li>Open settings (the gear-shaped icon).</li> <li>Access the "apps" or "Applications" section.</li> <li>Select the mX app from the list.</li> <li>Tap the “Force stop” button.</li> <li>Finally, confirm the action.</li> </ul> On iOS: Unlike Android, the iOS system automatically manages the closing of apps to free up resources. There is no "Force stop" button like on Android. Here is how to close the app manually: <ul> <li>Open the app switcher: Swipe your finger from the bottom of the screen toward the center, then pause briefly in the middle of the screen until you see all open app windows.</li> <li>Find the targeted app: Swipe the windows to the right or left to locate the app you want to close.</li> <li>Close the app: Once the app window is found, swipe this window upwards and off the screen.</li> </ul> And if it still doesn't work? Don't panic! You can also uninstall the app and install it again or restart the phone. These manipulations often fix these anomalies. Finally, do not hesitate to contact us at the address customer-support@majelanx.com. Our teams remain at your disposal and ready to listen.

Q: How can I know if my vehicle is compatible with CarPlay or Android Auto?

<h3 id="carplay">CarPlay:</h3> The vast majority of new vehicles sold since 2017/2018 are equipped with CarPlay, but compatibility may vary depending on the model and year. How do I know if my car is compatible? <ul> <li>Check the screen: If your vehicle is equipped with a built-in touchscreen for the infotainment system, it is highly likely that it is compatible.</li> <li>Consult the vehicle manual: The most reliable method is to check directly in the "Infotainment System" or "Connectivity" section of your user manual.</li> <li>Look for the logo: Look on the vehicle's home screen or on the USB port for a CarPlay logo or a smartphone/tablet icon symbol.</li> <li>Visit the Apple site: Apple regularly updates an official list of compatible vehicle models on its website.</li> </ul> <h3 id="androidauto">Android Auto:</h3> The simplest way to check compatibility is to: <ul> <li>Check the Android version in your phone settings (Settings &gt; About phone). We support Android 9.0 and later versions.</li> <li>Attempt to download the "Android Auto" app from the Play Store (if you are on a version prior to Android 9.0). If the app appears and can be installed, the phone is compatible.</li> </ul> Although less frequent, certain hardware requirements may be necessary, notably: <ul> <li>A high-quality USB cable that is capable of transferring data and not just charging the device.</li> <li>A good network connection (4G/5G) for the initial setup and for the use of apps that require data.</li> </ul>

Question 1

I am new, what does this app look like?

Accepted Answer

Discover majelanX: majelanX is an audio content platform based on Artificial Intelligence (AI) aiming to simplify the creation, orchestration, and distribution of intelligent audio content. Faced with information overload and a lack of time, our platform allows users to listen to what they do not have time to read (while commuting, driving, or exercising). This new mX Automotive app is dedicated to you and is constantly improving. New features will be released in the coming days / weeks. Please check for updates regularly to enjoy the full experience! *You also have the option to request new features.
How to access the app:

On the login page, click "Continue as guest".

![](https://storage.crisp.chat/users/helpdesk/website/-/d/d/3/a/dd3a8ce1e21c2000/whatsapp-image-2026-10-12-at-6_1ef0c2q.jpeg =316xauto)Once logged in, you will have access to four tabs:

3.1 My mX: This tab corresponds to the user's personalized home screen. It is designed to offer an immediate and tailor-made listening experience. Here are its key elements:

The main concept: The header clearly indicates that it is a "A selection of content tailored to your listening habits" It is therefore a 100% personalized feed.
The global action button: A large central button "Launch mX" allows you to start continuous playback of this custom selection, without having to choose tracks one by one.
The audio news feed: Below, the user finds the detailed list of recommendat

Question 2

What audio content information is visible while driving?

Accepted Answer

Carplay :

Channel Articles : Content list the screen detailing the content of a CarPlay channel displays the following essential information:

The name of the channel being viewed at the top of the screen (Example: "majelanX").
The option to start playing the list and the total number of available contents (Example: "Listen to the channel - 306 media").
The title of the article or podcast with its associated thumbnail (Example: "No Hablo Bureau - process").
The author, producer, or studio, as well as the total duration of the audio (Examples: "Caroline Drzewinski · 2:16" or "Studio mX · 12:20").
The navigation arrows on the right to scroll up or down the list, as well as the back arrow at the top left.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/d/3/a/dd3a8ce1e21c2000/simulator-screenshot-iphone-17_182i90i.png =600xauto)

Article Description : Audio player The CarPlay audio player interface displays the following essential information:

The title of the article and the associated photo or thumbnail (Example: "Master Class : Franck Annese, entreprendr…").
The producer or original channel (Example: "majelanX").
The main playback controls allowing you to pause, rewind, or fast-forward.
The progress bar indicating the elapsed time and the remaining time of the audio (Example: "4:21" and "- 11:21").
Additional menu icons, such as access to the queue (top right) and the playback speed indicator (bottom center).

![](https://stor

Question 3

How to navigate between the different channels?

Accepted Answer

Carplay:

After launching the mX Automotive app on the CarPlay screen, you will arrive at the "Channels" screen. You can simply touch the icon of the media or channel you wish to listen to in order to launch the media mX. Here are the channels we offer:

Le Figaro
L’Équipe
Le Point
majelanX

This list is expected to evolve over time. Our goal is to continuously update it in order to offer you a more comprehensive content catalog.

How can I control the playback (skip to the next Mix, pause, go back)? The audio player interface offers clear controls:

Pause/Play: Use the large central button.
Next article: Touch the right-pointing arrow >>.
Previous article: Touch the left-pointing arrow <<.
Steering wheel controls: If your vehicle is equipped, you can operate the skip buttons (forward/back) directly on your steering wheel for optimal safety.

Important information: The icon at the bottom center of the screen allows the user to switch between the long and short versions. This feature is temporarily unavailable, but our team is actively working to restore it as soon as possible.

Android Auto:

Before starting, make sure that:

Your phone is running Android 9.0 or a later version.
Your vehicle or head unit is compatible with Android Auto.
The Android Auto app is installed on your phone (if you do not have Android 9.0 or a later version).
Bluetooth is enabled on your phone.

Once your Android phone is connected to your vehicle, the app ap

Question 4

The app does not open. What should I do?

Accepted Answer

Are you encountering a problem at the moment of connection? The app crashes or does not work? Follow these steps to force close the app.

On Android:

Open settings (the gear-shaped icon).
Access the "apps" or "Applications" section.
Select the mX app from the list.
Tap the “Force stop” button.
Finally, confirm the action.

On iOS: Unlike Android, the iOS system automatically manages the closing of apps to free up resources. There is no "Force stop" button like on Android. Here is how to close the app manually:

Open the app switcher: Swipe your finger from the bottom of the screen toward the center, then pause briefly in the middle of the screen until you see all open app windows.
Find the targeted app: Swipe the windows to the right or left to locate the app you want to close.
Close the app: Once the app window is found, swipe this window upwards and off the screen.

And if it still doesn't work? Don't panic! You can also uninstall the app and install it again or restart the phone. These manipulations often fix these anomalies. Finally, do not hesitate to contact us at the address customer-support@majelanx.com. Our teams remain at your disposal and ready to listen.

Question 5

How can I know if my vehicle is compatible with CarPlay or Android Auto?

Accepted Answer

CarPlay:

The vast majority of new vehicles sold since 2017/2018 are equipped with CarPlay, but compatibility may vary depending on the model and year.

How do I know if my car is compatible?

Check the screen: If your vehicle is equipped with a built-in touchscreen for the infotainment system, it is highly likely that it is compatible.
Consult the vehicle manual: The most reliable method is to check directly in the "Infotainment System" or "Connectivity" section of your user manual.
Look for the logo: Look on the vehicle's home screen or on the USB port for a CarPlay logo or a smartphone/tablet icon symbol.
Visit the Apple site: Apple regularly updates an official list of compatible vehicle models on its website.

Android Auto:

The simplest way to check compatibility is to:

Check the Android version in your phone settings (Settings > About phone). We support Android 9.0 and later versions.
Attempt to download the "Android Auto" app from the Play Store (if you are on a version prior to Android 9.0). If the app appears and can be installed, the phone is compatible.

Although less frequent, certain hardware requirements may be necessary, notably:

A high-quality USB cable that is capable of transferring data and not just charging the device.
A good network connection (4G/5G) for the initial setup and for the use of apps that require data.

Question 6

How can I contact the majelanX customer support team?

Accepted Answer

You can contact our customer support team for any questions, technical issues, information requests, or suggestions for improvement by sending an email to the following address: customer-support@majelanx.com.

Our team is available to respond to your requests from Monday to Friday, from 9:00 AM to 6:00 PM. We strive to respond to all emails as quickly as possible during business hours.

What information should I include in my email for a quick response? In order for us to diagnose and resolve your issue as quickly as possible, we strongly recommend including the following elements in your message:

Your request: Clearly state your request.
A clear subject for your request: (Example: App bug).
Steps to follow: Precisely describe the actions you took leading up to the problem.
Your technical environment:

The type of device used (iPhone, Android).
The version of the majelanX app installed on your device.
Your operating system version (iOS 26, Android 15, etc.).
Attachments: Attach screenshots or, ideally, a short video recording illustrating the problem.

What should I do if I send an email outside of business hours? All requests received after 6:00 PM or during the weekend will be handled as soon as service resumes during the week, or on Monday morning at 9:00 AM for tickets uploaded over the weekend.

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