How can I contact the majelanX customer support team?

You can contact our customer support team for any questions, technical issues, information requests, or suggestions for improvement by sending an email to the following address: customer-support@majelanx.com. 

Our team is available to respond to your requests from Monday to Friday, from 9:00 AM to 6:00 PM.
We strive to respond to all emails as quickly as possible during business hours.

What information should I include in my email for a quick response?
In order for us to diagnose and resolve your issue as quickly as possible, we strongly recommend including the following elements in your message:

• Your request: Clearly state your request.
• A clear subject for your request: (Example: App bug).
• Steps to follow: Precisely describe the actions you took leading up to the problem.
• Your technical environment:

1. The type of device used (iPhone, Android).
2. The version of the majelanX app installed on your device.
3. Your operating system version (iOS 26, Android 15, etc.).
4. Attachments: Attach screenshots or, ideally, a short video recording illustrating the problem.

What should I do if I send an email outside of business hours?
All requests received after 6:00 PM or during the weekend will be handled as soon as service resumes during the week, or on Monday morning at 9:00 AM for tickets uploaded over the weekend.

Updated on: 12/10/2026